Privacy Policy
At Xornelis Tromelo, we understand that your personal information matters deeply to you. This policy explains how we handle, protect, and respect the data you share with us when you work with our seasonal floral composition services.
Information We Collect
When you reach out to us for floral services, we collect information that helps us create beautiful arrangements tailored to your specific needs and preferences.
How We Use Your Information
Your information serves one primary purpose: helping us deliver exceptional floral services that exceed your expectations. We also use it to improve our seasonal offerings based on what resonates with our clients.
We create detailed notes about your preferences because each client has unique tastes. Some prefer bold autumn colors while others gravitate toward subtle spring pastels. This information helps us recommend arrangements that truly reflect your style.
We may send you seasonal updates about new arrangements or availability changes, but only if you've expressed interest in receiving such communications. You can opt out of these updates at any time by contacting us directly.
Information Sharing and Disclosure
We operate as a close-knit team and rarely need to share your personal information with outside parties. When we do, it's strictly for service delivery purposes.
These partners sign confidentiality agreements and only receive information necessary to complete their specific role in your service. We never sell, rent, or trade your personal information to marketing companies or data brokers.
Data Security Measures
We protect your information using industry-standard security practices adapted to Azerbaijan's regulatory requirements. Our systems undergo regular security reviews and updates.
All client communications are encrypted during transmission. We store sensitive information on secure servers with restricted access, and our team receives regular training on data protection best practices.
While no system is completely immune to security threats, we maintain multiple layers of protection and monitor for unusual activity continuously. If we ever detect a potential security issue affecting your data, we'll contact you immediately with details and recommended actions.
Your Rights and Choices
You maintain full control over your personal information. Under Azerbaijan data protection laws and our own commitment to transparency, you have several important rights.
To exercise any of these rights, simply contact us using the information provided at the bottom of this policy. We respond to all requests within 15 business days and work with you to ensure your needs are met promptly.
Data Retention and Deletion
We keep your information only as long as necessary to provide excellent service and meet legal requirements. Different types of information have different retention periods based on their purpose.
Active client records remain in our system for three years after your last order, allowing us to reference your preferences if you return for future services. Financial records are retained for seven years as required by Azerbaijan tax regulations.
When retention periods expire, we permanently delete your information using secure deletion methods that prevent recovery. You can also request earlier deletion if you no longer wish to work with us.
International Data Transfers
Most of your information stays within Azerbaijan, processed by our local team and partners. Occasionally, we may work with international suppliers for rare or specialty flowers, which could involve sharing basic order details.
When international transfers occur, we ensure adequate protection through contractual agreements and verified security measures. We never transfer more information than absolutely necessary for order fulfillment.
Website and Cookie Usage
Our website uses essential cookies to remember your preferences and improve your browsing experience. We also use analytics tools to understand how visitors use our site, helping us make improvements.
You can control cookie settings through your browser preferences. Disabling cookies won't prevent you from accessing our services, though some convenience features may not work as smoothly.
Policy Updates
We review and update this privacy policy annually or when significant changes occur in our business practices or legal requirements. When updates are made, we'll notify existing clients via email and post the revised policy on our website.
Major changes that affect how we handle your information will include a 30-day notice period before implementation, giving you time to review changes and contact us with questions or concerns.